Payments are made by Paypal.
Orders will be posted within 3 working days of payment. If for any reason your order will be delayed, I will contact you straight away.
UK orders are posted by Royal Mail first class. This usually will arrive within 1-2 days of me posting it out, but may take longer at busy times of the year, such as Christmas.
International orders are sent by Airmail, delivery times below are an estimate based on Royal Mail quotes and can take longer, especially at busy times.
- Western Europe: 3-7 working day
- Eastern Europe: 5-9 working days
- Rest of the world: 7-15 working days
If you require tracking on your order, please contact me before placing your order, tracking costs an extra £6. Please be aware that any import taxes are to be paid by the customer.
- Vouchers cannot be used in conjunction with other vouchers or sale items
- Vouchers will only work if no other sale item is in your basket
- Vouchers are only available on the main MadeByKatyJane.com website and Etsy shop
- Vouchers are only available on orders over £10
If for some reason you are unhappy with your product, please contact me within 7 days of receiving your item to organise a refund or exchange. Postage costs cannot be refunded unless the item is faulty.